Shipping & Returns

Returns & Refunds

All products are subject to a standard return policy. Customers may return items within 30 days of receipt for a full refund, provided that the items are in their original condition and packaging. 

To initiate a return, visit annerice.happyreturns.com. It is recommended that customers retain proof of return shipping, as we cannot be responsible for lost or damaged returns.

Upon receipt of the returned items, our team will inspect them to confirm their condition. If the items are found to be in acceptable condition, a refund will be processed to the original payment method within 7-10 business days. Please note that shipping costs are non-refundable, and customers are responsible for return shipping fees unless the return is due to an error on our part, such as receiving a defective or incorrect item.

In the case of defective or incorrect items, customers are encouraged to report the issue within 7 days of receipt. We will provide a prepaid shipping label for the return of such items. Once the returned item is received and inspected, a full refund will be issued, including the original shipping costs.

Shipping

We understand the importance of timely and reliable delivery of our products. Our shipping policy is designed to ensure that your orders are processed efficiently and reach you in a satisfactory manner. This document outlines the key aspects of our shipping procedures, including processing times, shipping methods, and delivery estimates.

All orders are processed within 1-3 business days. During peak seasons or promotional events, processing times may extend to 5 business days. It is important to note that business days refer to Monday through Friday, excluding holidays. Once your order has been processed, you will receive a confirmation email with tracking information to monitor the status of your shipment.

We offer various shipping methods to accommodate different needs. Standard shipping typically takes 5-7 business days for domestic orders, while expedited shipping options are available for those requiring faster delivery. International shipping times may vary significantly based on the destination, customs processing, and local postal services. On average, international shipments can take anywhere from 7 to 21 business days.

Shipping costs are calculated at checkout based on the weight of the items and the selected shipping method. We strive to provide competitive rates and transparent pricing. For orders exceeding a certain threshold, we may offer complimentary shipping as part of our commitment to customer satisfaction.

In the event of any shipping delays, we will communicate promptly with our customers to provide updates and resolutions. It is essential to ensure that the shipping address provided during checkout is accurate to avoid any potential delivery issues. If an order is returned due to an incorrect address, the customer will be responsible for any additional shipping charges incurred to resend the package.

For any inquiries regarding shipping, including tracking assistance or concerns about delivery times, our customer service team is available to assist. We value your trust and aim to provide a seamless shopping experience from the moment you place your order to the time it arrives at your doorstep.